Telosa - Press Center

Telosa is passionate about providing high-quality support and training for our clients. We are dedicated to solving your customer service and technical issues. We have created special support packages for our TechSoup recipients to succeed in implementing your new software. Please review the information carefully below and contact us to order a package below. Please contact us at supportpackage@telosa.com or 800-676-5831 x103 to speak with Deborah our Client Services Manager.

Silver Support Package: Total savings of $208
What's included?
Web-Based Group Training (3 sessions) What's this?
QuickBooks Implementation (1 session) What's this?
Import Wizard (1 session) What's this?
Total Price of Silver Support Package: $179

Gold Support Package: Total savings of $257
What's Included?
Standard Annual Technical Support Contract - Email/Fax technical support, Knowledgebase access and program upgrades. Learn more.
Web-Based Group Training (3 sessions) What's this?
QuickBooks Implementation (1 session) What's this?
Import Wizard (1 session) What's this?
Total Price of Gold Support Package: $379

Platinum Support Package: Total savings of $ 357
What's Included?
Premium Annual Technical Support Contract - Phone/Email/Fax technical support, Knowledgebase access and program upgrades. Learn more.
Web-Based Group Training (3 sessions) What's this?
QuickBooks Implementation (1 session) What's this?
Import Wizard (1 session) What's this?
Special TechSoup Pricing $ 479

Service details:

Annual Technical Support Options:

Need assistance with Exceed!T Basic? Our cost-effective Annual Support Contract options include Knowledgebase access, telephone, fax and e-mail support, maintenance releases, product upgrades.

Currently there are two options for technical support for the Exceed! Basic program.

Standard Annual Support Contract, what's included? 12 months of Knowledgebase access, fax and e-mail support, maintenance releases, product upgrades. Telephone support is not included in this option, please refer to the Premium Support Contract below which is offered with out Platinum Support Package.

Premium Annual Support Contract, what's included? 12 months of Knowledgebase access, phone, fax and e-mail support, maintenance releases, & product upgrades. Telephone service is included in this option. For more information about our support options, or learn more about our support policies.

For more information about our support options, or learn more about our support policies.

Exceed! Basic Web-based Group Training

Telosa offers web-based group training for Exceed! Basic users. The series of three sessions addresses all the topics covered in our Exceed! Basic classroom training, but delivers the series in 2-3 hour sessions to fit demanding schedules. Click here to view the topics covered in each session.

In addition, Telosa is now offering training on the Import Wizard and the QuickBooks Accounting Interface. To view the topics covered in these sessions click here.

Data Services:

Do you need to have a data conversion?
We have the experience and expertise to transfer your donor and gift data from your current software program into Exceed! Basic. To learn more call us at 1-800-676-5831 x103 for a free quotation. Price is not included with support packages.

*Prices above are valid for our Exceed! Basic TechSoup recipients only who have met the donation requirements through the TechSoup website. The prices reflected are for initial implementation. Future training orders and annual support contracts will be charged at the full amount upon order/renewal.